Meanwhile we’ve grown accustomed to the ease of use that comes with services like social media, expecting the same level of design and responsiveness from any other provider.
Businesses aren’t the only organisations affected by new technologies. Government, both local and national, has taken advantage of the Internet to streamline how they provide public services. In the UK, web services and mobile applications have opened up local councils and Government agencies around the UK to the whole world. From email newsletters to multi-channel call centres, we’re able to work with government in new ways, getting direct access to services that used to take weeks or even months.
Need a new parking permit? Go online. Need to report a failed street light? Go online. You only have to glance at your local council’s web site to see just how many of its services have an online component – and with the UK Government’s cloud-first IT directives and the growth of its G-Cloud marketplace, we’re only going to see more and more services making the jump to online.
In Scotland, a lot of this change is being driven by the availability of G-Cloud and similar frameworks, giving public service organisations a one-stop shop for the tools and skills they need to build these new applications. Being able to pick and choose from a catalogue means councils can quickly find applications and frameworks that can form the foundation of new, cost effective and often innovative, services. With all councils in Scotland under pressure to save on cost, whilst delivering transformational services, “cloud first” should become the norm as it is in many other parts of the UK already.
Read More: http://www.scotsman.com/future-scotland/tech/how-local-councils-are-harnessing-power-of-cloud-computing-1-3959560
Businesses aren’t the only organisations affected by new technologies. Government, both local and national, has taken advantage of the Internet to streamline how they provide public services. In the UK, web services and mobile applications have opened up local councils and Government agencies around the UK to the whole world. From email newsletters to multi-channel call centres, we’re able to work with government in new ways, getting direct access to services that used to take weeks or even months.
Need a new parking permit? Go online. Need to report a failed street light? Go online. You only have to glance at your local council’s web site to see just how many of its services have an online component – and with the UK Government’s cloud-first IT directives and the growth of its G-Cloud marketplace, we’re only going to see more and more services making the jump to online.
In Scotland, a lot of this change is being driven by the availability of G-Cloud and similar frameworks, giving public service organisations a one-stop shop for the tools and skills they need to build these new applications. Being able to pick and choose from a catalogue means councils can quickly find applications and frameworks that can form the foundation of new, cost effective and often innovative, services. With all councils in Scotland under pressure to save on cost, whilst delivering transformational services, “cloud first” should become the norm as it is in many other parts of the UK already.
Read More: http://www.scotsman.com/future-scotland/tech/how-local-councils-are-harnessing-power-of-cloud-computing-1-3959560
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